Effective Date: [30-10-2023]

At Fortune Dent Trading, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, please review our return and refund policy below:

1. Return Eligibility

• Products can be returned within 7 days of receipt.
• To be eligible for a return, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.

2. Return Process

• To initiate a return, please contact us via WhatsApp at [+973-13303399] to inform us of your intention to return the product.
• We will provide you with a return authorization and further instructions on how to send back the product.

3. Refunds

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7 business days.

4. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us via WhatsApp.

5. Shipping Costs

• Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect. In such cases, we will cover the return shipping costs.

6. Contact Information

For questions or concerns regarding returns and refunds, please reach out via WhatsApp at [+973-13303399] or email us at [sales@fortunedent.com].